Quonkify support
Email us at support@zfiremedia.com.
Platform
Quonkify is currently a Windows desktop application.
Supported mail
Gmail, Outlook.com, and Microsoft 365. Yahoo is not currently supported.
Privacy & security
Your searchable mailbox index is stored locally on your Windows PC. Read the Privacy Policy.
Beta status
Quonkify is currently in limited testing. Public downloads are not yet available.
Connection troubleshooting
Google says I cannot access Quonkify.
During limited testing, Gmail access may be restricted to approved test accounts while Quonkify completes Google's production OAuth verification. If you are an invited tester, contact support with the Google account address you are trying to connect. Do not send your password.
Outlook asks me to sign in again.
Reconnect the account through Quonkify. Microsoft may require fresh authorization after password changes, security changes, revoked permissions, or token expiration.
My first sync is taking a while.
Large mailboxes can take time to index. Leave Quonkify running and allow the initial sync to continue. Search coverage improves as indexing progresses.
A message is missing from search.
Confirm that the message still exists in the connected account and allow Quonkify time to synchronize changes. Quonkify is a search utility and does not guarantee that every message is indexed at every moment.
Removing an account
Use Quonkify's account-removal control to remove the account's local search index and local authorization state from Quonkify. You may also revoke Quonkify separately from the connected Google or Microsoft account's security/permissions settings.
When you contact support
Tell us your Quonkify version, Windows version, provider (Gmail or Outlook/Microsoft 365), and what happened. Do not send passwords, authentication tokens, or entire mailbox exports.